Comments on: Info Center (preview)

By: Scott Hemmeter

Scott Hemmeter — Thu, 12 Oct 2006 16:31:33 +0000

I have a more recent post on the info center here. It is not yet publically listed on AppExchange, but it is available as a beta.

By: Matt

Matt — Thu, 12 Oct 2006 05:09:40 +0000

Any ETA on when this could be ready? We could use something like this to organize our standard operating procedures.

By: Matt

Matt — Thu, 12 Oct 2006 03:10:15 +0000

Any update on when this may be released?

By: Scott Hemmeter

Scott Hemmeter — Fri, 18 Aug 2006 01:26:42 +0000

I updated the functionality to allow for collapsible sections on FAQs and Links. When viewing the Info Center now, all sections are expanded by default. Clicking the – icon will collapse that section and the icon will change to a +.

By: Thoughts on SalesForce.com

Thoughts on SalesForce.com — Thu, 17 Aug 2006 15:16:29 +0000

InfoCenter: A Poor Man’s Wiki…

Scott Hemmeter at the CRM Consulting Service ArrowPointe recently posted on his blog Perspectives on Salesforce.com a blog entry about a freely available S-Control he developed that he’s calling Info Center . Scott’s description of how an organizatio…

By: Mike Schinkel

Mike Schinkel — Thu, 17 Aug 2006 05:23:01 +0000

Hmm. Cool idea. You know what it sounds like to me? A poor man’s wiki (which was originally designed to be a poor man’s content management system, but I digress…

That said, seems like this may beg the question regarding for the need for wiki functionality within Salesforce.com, which may be more functionality than you want to try to bite off to implement.

Either way, good show on what you have implemented, and let’s hope someone (maybe ever the Marcster himself) add’s wiki functionality into good-ole’ SF.

By: Fifedog

Fifedog — Fri, 11 Aug 2006 04:33:34 +0000

I like it. I just built out a competitor sheet object which I can see using this to drive the content of.

One bit of feed back is if there is a way to do collapsible sections?

By: Scott Hemmeter

Scott Hemmeter — Wed, 09 Aug 2006 20:47:31 +0000

Richard: The body of the messages and FAQs are stored in Long Text Area fields in Salesforce.com. There is no editor to enter the HTML. By default, the field is put within a < p > tag when viewing it within the Info Center. I entered in the HTML by hand. You can see what a record looks like by viewing it within the normal page layout. In that mode, you see the HTML as entered. Occasionally, I'd use an editor to help me out. I use Xinha Here, a Firefox plug-in when I need to know the syntax for something. However, the editors add so much undesired HTML that it makes it worse. I like to do it by hand.

By: Chris

Chris — Wed, 09 Aug 2006 05:15:15 +0000

Looks great – very slick! Can’t wait till it comes out of Test Drive mode so I can mess with it myself.

By: Chris Murphy

Chris Murphy — Mon, 07 Aug 2006 21:06:13 +0000

This is a great application. Since it’s used for roll-outs you may want to bring the link onto each standard page. I’m thinking of an image icon with their company logo. Than a user could click to open a “mini-infocenter” displaying info specific to the record they called the s-control from.

By: gokubi.com » Blog Archive » Documentation Application: Info Center

gokubi.com » Blog Archive » Documentation Application: Info Center — Mon, 07 Aug 2006 14:01:54 +0000

[...] Scott Hemeter has built out an application called the Info Center: The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise. [...]