http://sfdc.arrowpointe.com/2008/12/05/hosted-email-to-case-agent-coming-in-spring-09/ Authored by Scott Hemmeter of Arrowpointe Corp, this blog is written from the perspective of a Salesforce.com solution provider and contains information on Arrowpointe's AppExchange products as well as tips, findings, sample code, functionality wishes, etc. Wed, 16 May 2012 17:48:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://sfdc.arrowpointe.com/2008/12/05/hosted-email-to-case-agent-coming-in-spring-09/comment-page-1/#comment-61331 Scott Hemmeter Fri, 02 Jan 2009 18:58:29 +0000 http://sfdc.arrowpointe.com/?p=516#comment-61331 That does work. However, there are other benefits to using the real Email to Case feature such as an improved interface for managing incoming and outgoing responses to Cases. That does work. However, there are other benefits to using the real Email to Case feature such as an improved interface for managing incoming and outgoing responses to Cases.

]]> http://sfdc.arrowpointe.com/2008/12/05/hosted-email-to-case-agent-coming-in-spring-09/comment-page-1/#comment-61330 Matt Kaufman Fri, 02 Jan 2009 18:20:55 +0000 http://sfdc.arrowpointe.com/?p=516#comment-61330 We do this already with Email Services. We forward our support email to an address provided by salesforce. Then parse the incoming emails using Apex and either create a new Case or update an existing one. We do this already with Email Services. We forward our support email to an address provided by salesforce. Then parse the incoming emails using Apex and either create a new Case or update an existing one.

]]>