Links to the Arrowpointe AppExchange listings are below:

• Arrowpointe Maps
• Auto vCard
• Spam Check
• Info Center
• User Adoption Dashboard

Thank you for your feedback!

I presented on a number of Arrowpointe Products as well as some 3rd party ones that, over the years, I have come to really appreciate.  I included apps that are both free and ones I consider well worth the money.  The list is not exhaustive and there are lots of good candidates.  For 3rd party apps, I tried to pick ones that were useful to all Salesforce Customers and not ones that were focused on specific business processes or technologies to be integrated with.  That pares down the list quite a bit.

If you are interested, you can download my slides.  For each app I presented on, there are links on the slides to learn more about them.

Thank you San Diego User Group for being a great group to present to and I hope to make it down that way again soon!

The only change in this version is that it utilizes the production version of the AJAX Toolkit, which should improve the performance for you.

If you have Info Center installed already

The Info Center is an unmanaged package, meaning it requires you to uninstall/reinstall it to get the new version. Uninstalling it deletes all of the custom objects and your data will get deleted! If you already have the Info Center installed in your org, I have created a different package for you, Info Center (s-Control Only) 1.0. As the name implies, this package only contains the new s-Control code. If you have Info Center installed and want to only upgrade the code, do the following:

1. Copy your current “IC Web Tab” s-Control code to a document just in case something goes wrong.
2. Install the Info Center (s-Control Only) 1.0 package.
3. Copy the “IC Web Tab 06072007″ s-Control code to your clipboard.
4. Edit the “IC Web Tab” s-Control. Select all the existing code and delete it. Paste the code from your clipboard to this s-Control. Click Save.
5. Go to the Info Center tab and make sure the page renders nicely. If you have an issue, revert the “IC Web Tab” s-Control to the code from your document in step 1. You can contact me if you have an issue or add a comment to this post.
6. If all is good, then you can uninstall the Info Center (s-Control Only). You don’t have to uninstall it, but it isn’t providing a function for you anymore.
7. Enjoy! Hopefully performance will be improved for you

I haven’t been planning on making Info Center a managed package because it is meant to be a proof of concept and something that, hopefully, people will modify and make better. If it’s managed, then even the objects are locked down and you won’t be able to make any changes. Thus, it is staying unmanaged. There are arguments to be made on either side whether to make it a managed or unmanaged package. If you feel strongly about it, feel free to leave a comment.

Feel free to leave me a review on the listing.

As I have mentioned in previous posts

The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.

Why not have a place where you can publish the answers to Frequently Asked Questions (FAQs)? You could do this on your company intranet or in a document, but why not use Salesforce.com and allow the business the ability to manage the content themselves? Enter the Info Center.

If you are a developer, the Info Center would be a good reference for s-Control development using the AJAX toolkit. The reason I went and created this application in the first place was to teach myself how to develop s-Controls using the AJAX toolkit. I needed a purpose otherwise I’d never really learn it, so I came up with the Info Center.

Next up, APEX code!

As discussed in a previous post, I created a new AppExchange application called the Info Center. Thank you to everyone that provided feedback to me. I have incorporated most, if not all, of it.

The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.

Why not have a place where you can publish the answers to Frequently Asked Questions (FAQs)? You could do this on your company intranet or in a document, but why not use Salesforce.com and allow the business the ability to manage the content themselves? Enter the Info Center.

The Info Center is now in beta and is available for you on the AppExchange. It is not publicly listed on the AppExchange yet. I am still interested in your feedback. I loaded the test drive with content to answer the Frequently Asked Questions about the Info Center. I’ll let the Info Center explain what the Info Center does!

Please let me know what you think through comments on this post. Comment on the functionality, ease of install, necessity of an application like this, etc.

I have created a new application called the Info Center.

The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.

Why not have a place where you can publish the answers to Frequently Asked Questions (FAQs)? You could do this on your company intranet or in a document, but why not use Salesforce.com and allow the business the ability to manage the content themselves? Enter the Info Center.

It is only available as a Test Drive right now, but I am very interested in your feedback. I am interested in hearing your thoughts on:

• Would this be a useful tool to have within Salesforce.com? (it would be free)
• Are Messages, FAQs and Links core items that need to be communicated? Any others?
• How is the user experience?
• Is the performance acceptable? It is a little slow to load, but once loaded it responds very well. Is that acceptable from your point of view?
• What would you do differently? How would you improve it?
• If you had it in Salesforce.com, would you use it? Do you think your users would respond to it?

Please take the Test Drive and provide your feedback as comments on this post or on my support page. I loaded the test drive with content to answer the Frequently Asked Questions about the Info Center. I’ll let the Info Center explain what the Info Center does!