Info Center is in beta

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As discussed in a previous post, I created a new AppExchange application called the Info Center. Thank you to everyone that provided feedback to me. I have incorporated most, if not all, of it.

The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.

Why not have a place where you can publish the answers to Frequently Asked Questions (FAQs)? You could do this on your company intranet or in a document, but why not use Salesforce.com and allow the business the ability to manage the content themselves? Enter the Info Center.

The Info Center is now in beta and is available for you on the AppExchange. It is not publicly listed on the AppExchange yet. I am still interested in your feedback. I loaded the test drive with content to answer the Frequently Asked Questions about the Info Center. I’ll let the Info Center explain what the Info Center does!

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Please let me know what you think through comments on this post. Comment on the functionality, ease of install, necessity of an application like this, etc.

4 Comments »

  1. SalesforceUser.com » Arrowpointe Products releases Info Center Beta Said,

    October 5, 2006 @ 1:40 pm

    […] This is a problem we would frequently run into, and I have often thought that the Salesforce document solution wasn’t very strong in its basic implimentation. This is something I am going to have to play with. You can read more here and here. […]

  2. Chris Kramer Said,

    October 7, 2006 @ 8:38 am

    I think i could use this tool – we were going to use solutions to track frequently asked questions and knowledge base but I think this is a better application. Is there going to be a cost to this or is it free?

  3. Scott Hemmeter Said,

    October 8, 2006 @ 10:18 am

    It’s free and it will stay that way.

  4. Rhonda Ross Said,

    September 6, 2008 @ 1:06 pm

    This app is very nice, and I would definitely use it — if I had the available # of custom tabs available in my production org, which unfortunately I don’t. I recently looked into pricing for increasing my tab count, but could not justify the additional expense.

    Something I noticed that I just have to comment on. I’m not a developer, but have worked with many developers over the years and have never seen anyone document their code as clearly as Scott. Very nice!

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