Hosted Email-to-Case Agent coming in Spring ’09

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A nice feature was recently tagged as coming in the Spring ’09 release, Email to Case Agent Built in Salesforce.  Finally, this means companies can run Email to Case without having to worry about managing an agent to run on a local system.

Email to Case is a really nice feature.  It’s biggest drawback has been the requirement to host an agent yourself to monitor an IMAP inbox.  This is what stopped me from using it.  With the new feature, I am likely to start using it for email support of my products.

If you want to follow what’s coming in this next release, use this RSS Feed.

2 Comments »

  1. Matt Kaufman Said,

    January 2, 2009 @ 11:20 am

    We do this already with Email Services. We forward our support email to an address provided by salesforce. Then parse the incoming emails using Apex and either create a new Case or update an existing one.

  2. Scott Hemmeter Said,

    January 2, 2009 @ 11:58 am

    That does work. However, there are other benefits to using the real Email to Case feature such as an improved interface for managing incoming and outgoing responses to Cases.

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