As discussed in a previous post, I created a new AppExchange application called the Info Center. Thank you to everyone that provided feedback to me. I have incorporated most, if not all, of it.
The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.
Why not have a place where you can publish the answers to Frequently Asked Questions (FAQs)? You could do this on your company intranet or in a document, but why not use Salesforce.com and allow the business the ability to manage the content themselves? Enter the Info Center.
The Info Center is now in beta and is available for you on the AppExchange. It is not publicly listed on the AppExchange yet. I am still interested in your feedback. I loaded the test drive with content to answer the Frequently Asked Questions about the Info Center. I’ll let the Info Center explain what the Info Center does!
Please let me know what you think through comments on this post. Comment on the functionality, ease of install, necessity of an application like this, etc.